Refund & Return Policy

Thank you for shopping with Purecart Online Store. We strive to provide high-quality products and a smooth shopping experience. Please read our Refund and Return Policy carefully.

1. Return Eligibility

You may request a return or replacement if:

• The product you received is damaged or defective
• You received the wrong item
• The product is missing parts or accessories

To be eligible for a return, the item must:

• Be unused
• Be in the original packaging
• Be reported within 48 hours of delivery

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Products that have been used or damaged by the customer
• Items without original packaging
• Products reported after the return window

3. Return Process

If you need to request a return or replacement, please contact us with the following details:

• Order Number
• Product Name
• Clear photos or video of the issue

Send your request to:
Email: contact@purecart.online

Our support team will review your request and respond within 1–3 business days.

4. Refunds

Once your return is approved and the item is received (if required), we will process your refund.

Refunds may be issued through:

• The original payment method, or
• Store credit, depending on the situation.

Please allow 5–10 business days for the refund to reflect in your account.

5. Replacement

If your product is damaged or incorrect, we may offer a free replacement instead of a refund, depending on product availability.

6. Order Cancellation

Orders can only be canceled before they are shipped. Once the order has been shipped, cancellation may not be possible.

7. Contact Us

For any refund or return inquiries, please contact us:

Email: contact@purecart.online